Behaviour Policy

1. Why we have this policy

Camps and rugby classes work best when every child feels safe, included and free to enjoy themselves. This policy sets out what we ask from children, parents and spectators so everyone gets the most from their time with us. It isn't a list of rules for the sake of it — it's how we keep our sessions positive for all.

2. What we ask of children

• Treat coaches, other children and venue staff with kindness and respect.
• Listen to coaches and follow their instructions, especially safety instructions.
• Use equipment as it's shown and intended, and look after the facilities we're lucky to use.
• Include others, take turns and celebrate everyone's efforts — not just the wins.
• Tell a coach if something is upsetting you, or if you see someone else being treated unkindly.

3. Never acceptable

We don't tolerate, from children, parents or spectators:

• Bullying, intimidation or deliberately excluding others.
• Discrimination of any kind — including about race, religion, gender, disability or background.
• Swearing, abusive or threatening language.
• Violence, fighting or any physical aggression.
• Any behaviour that puts a child, coach or member of the public at risk.

Behaviour of this kind is addressed immediately, and in serious cases a child may be removed from an activity or a session straight away.

4. What we ask of parents and carers

• Drop off and pick up on time, and tell us if someone different is collecting your child.
• Share anything we should know about your child's needs so we can support them well.
• Encourage from the sidelines positively — cheering for effort is wonderful; coaching, criticising or shouting at children, coaches or officials isn't.
• Treat our coaches, other families and venue staff with respect, in person and in messages.
• Raise concerns with us calmly and privately rather than in front of children.

Spectators, including extended family, are asked to follow the same standards on the sidelines.

5. How we handle behaviour concerns

Most issues are small and are sorted on the spot. Where behaviour needs more than a quick reminder, we respond in fair steps:

• A calm verbal reminder about what's expected.
• A private chat with the child, and a conversation with you at pick-up or by phone so we can work on it together.
• A short time out from the activity, or removal from that activity, so everyone can carry on safely.
• In serious or repeated cases, ending your child's participation in the camp or class.

Any step is always proportionate and explained. Ending participation because of serious or repeated behaviour is a decision about safety and enjoyment for everyone — it is separate from our refunds practice, which is explained when you book.

6. Safety and safeguarding first

If a child's behaviour creates a safety concern — for them, other children, our staff or the public — we act on our safeguarding responsibilities first, which may include contacting you immediately, removing a child from an activity straight away, or following our safeguarding procedures. Behaviour that appears connected to a welfare concern is always handled under our safeguarding approach, not just this policy.

7. Raising a concern

If you have a concern about your child's experience, another child's behaviour, or anything else at camp, please speak to the lead coach at drop-off or pick-up, or contact us through the details on our website. We take every concern seriously, we listen first, and we'll come back to you with what we've done.

8. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, and we'll flag any significant change to families who are booked in.